Sorry to hear that you are experiencing issues with Chat. Are you still having issues? If so, can you please provide the URL of the Chat page where you received that message and your location? When I have this information I can escalate this off to the correct group to make them aware of the issue.
Thanks, CathyO-Xerox Community Manager
Be sure to click Kudos for those who have helped you. Select Accept as Solution for posts that have helped to solve your issue(s)!