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phdesign New Member
New Member

ColorQube 8570 Error message 93,599.00:12210

Operating System: Not Applicable

My ColorQube keeps rebooting itself and showing this Error message 93,599.00:12210

Has anyone else had this problem with their printer? I'm wondering if it has anything to do with the ink cartridge and whether its possible to fix myself or do I need an engineer

Any suggestions welcome,

 

Thanks, Paula

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3 Replies
Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: ColorQube 8570 Error message 93,599.00:12210

When you search for the code, remove the last number, it is the page count on the device when the error occured, so in your case, page 12210 was when it happened, it isn't the fault.

 

Run the Eliminate Light Stripes procedure

 

 

To clean the printhead using the basic eliminate light stripes procedure:

  1. Press the [Up] or [Down] arrow button on the Control Panel to select [Troubleshooting] on the Display Screen, and then press the [OK] button.
  2. Press the [Up] or [Down] arrow button to select [Print Quality Problems], and then press the [OK] button.
  3. Press the [Up] or [Down] arrow button to select [Eliminate Light Stripes], and then press the [OK] button.
  4. Press the [Up] or [Down] arrow button to select [Basic], and then press the [OK] button. The printer will perform a head cleaning, which will take about five minutes. The printer will then print a cleaning page and a light stripes test page.
  5. Repeat steps 1 - 4 one more time. If there are no weak or missing jets then the print quality problem has been resolved. If there are still weak or missing jets after two basic light stripe cleanings, continue with step 6.

    NOTE: Do not try the Advanced Eliminate Light Stripes Cleaning mode without performing two basic cleanings first.

    To clean the printhead using the advanced eliminate light stripes procedure:

  6. Press the [Up] or [Down] arrow button to select [Advanced], and then press the [OK] button.
  7. Select the missing jet color and number. If necessary, check the light stripes test page to determine the color and jet number of the missing jet.

    NOTE: Only perform the advanced light stripe cleaning once. If weak or missing jets still persist, continue with step 8.

  8. Print the Troubleshooting Print Quality Page. Evaluate the Light Stripes Test page for missing printhead jets, such as missing Cyan, Magenta, Yellow or Black color bars. If necessary, perform the basic eliminate light stripes procedure one more time. If the Advanced Eliminate Light Stripes procedure does not resolve the weak or missing jets, perform the Enable Jet Substitution Mode. 
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Joe
phdesign New Member
New Member

Re: ColorQube 8570 Error message 93,599.00:12210

Hi Joe,

 

Thanks for your reply. If I understand correctly you are saying the at the error code is just relating to a printing error and can be fixed by running it through a print head (eliminate light stripes) cleaning cycle?

I have tried to follow your advice but the problem is that the printer keeps rebooting itself and wont allow me to access the control panel.

It goes to  'Power on self tests' initiaslises and then warms up restarts again without the control panel becoming accessible

 

Any thoughts on how to overide this?

 

Many thanks,

 

Paula

 

 

 

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Technical Escalation User DavidX28897-xrx
Technical Escalation User

Re: ColorQube 8570 Error message 93,599.00:12210

It is a head tilt error and requires any number of parts to fix.
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