Hello, I am working on a ColorQube 8570DN for a client, and we're having a few issues. They are a PagePack subscriber (currently lapsed, but in the works for renewing) and the ink that was sent to them doesn't work in their printer. About half of each pack worked, and then stopped.
The printer is in region code NA, and it is rejecting codes ending in 949, 946, 947, and 948. Can anyone provide a chart or page that describes which codes match up to which region settings? Also, since they got the ink from pagepack, can they get a refund since the wrong ink was sent to them? Finally, would there be a cost to having the region code reset if the incorrect ink was what caused the problem (as is shown on a few other support topics here).
Thank you for using the Support Forum. Please take a look at the solution for making sure you are using the correct ink stick. If this solution does not help then please consider contacting your support centre or supplies for further assistance.