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ColorQube 8570: Removing Ink Sticks

Hello.

 

I have a ColorQube 8570 that I just added a whole set of new ink sticks (two each color)  into the other day. The printer died this morning, which I was afraid might happen due to noises it's been making the last month or so.

 

So I ordered a new ColorQube 8570 which will arrive soon. My question is, how do I get those new ink sticks out of the dead printer so I can put them in the new one? They slide up the loader tray but stop short of going all the way up because of some "pegs." Do I have to resort to just breaking the tray apart so I can lift them out? That's a lot of money sitting in that loader tray!

 

JL

 

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Re: ColorQube 8570: Removing Ink Sticks

Hi Lux,
Thank you for using the Xerox forum.

The ink is not meant to be removable by the user.

To do that would require disassembling the machine and actuating the levers to open the gate pegs.

 

Normally this requires a service technician.

You may find some related articles on our ColorQube 8570 Support & Drivers site where you can search for topics that may provide more information.

If that does not resolve your issue you may consider contacting our specific product support experts for customers in the USA at the following link: Fast Track to the Expert 

If you are outside the USA you should contact the local support center in your area which you can find here:
http://www.xerox.com/about-xerox/contact-us/enus.html

Mitch Swetsky
Xerox Customer Tools & Social Media Moderator
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