Cheryl:
Thank you for the response.
I did check the solutions for the slow printing mode. This is what I found on your web site:
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Solution : This is Expected Behavior When Printing Long Jobs of 500 or More Pages
Printing may suddenly slow down during long print jobs if the printer detects that its Y-axis motor is overheating. This is normal behavior as the printer is protecting itself from damage. Typically, the printer is only likely to encounter this condition when it has been continuously printing a job of 500 to 900 pages on standard 75 g/m2 (20 lb) office paper. If printing on thicker paper, such as cover stock, the printer may slow down sooner.
It is recommenced to download the latest firmware release as it has been shown that it typically:
- Doubles the number of pages printed before the printer goes into the "slowdown" mode.
- Increases the number of pages printed when the printer is in the "slowdown" mode.
See the Related Items below for additional information on how to download and send the firmware update to the printer.
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I upgraded the fimware as suggested. It left the printer unbootable. A Xerox technician had to come here to replace the configuration chip (at your expense) so it could boot again. And the slow mode printing continues after printing several hundred sheets at a time.
The technician suggested that this is likely a design mistake because the Y-axis motor shouldn't overheat in the first place. I agreed.
I contacted the "support center" and received this genius reply. "Try the PostScript driver." I do use the PostScript driver!
Can you PLEASE forward this to someone who is familiar with this problem -- like an engineer who actually works on the ColorQube 8570 -- and let me know if there is a fix?
Thank you.
