This printer is having mulitiple issues, but the main one right now is that it is indicating that the waste tray is missing. I know the waste tray is not missing because I have pulled it out and emptied the tray and inserted back in. How can I get the printer to recognize the waste tray is there?
Go to the ColorQube 8570 Knowledge base using this link below and search on the word "waste". A "Waste Tray Missing Message" case will be returned in the list (5th one down). Click on that to review the list of solutions. Hopefully, this will help resolve your issue. Please post back and let us know.
Customer Forums Moderator
Tried all that was suggested. Waited ten minutes before re insertering waste tray. turned off printer for an hour. Still no way to remove the error message
This is the different reasons to the error message and solutions:
1. Waste Tray missing or not fully seated.
a. Fully install the Waste Tray.
2. Connector not fully seated.
a. Check the I/O Board connector P/J102 for proper mating.
3. Check that the Waste Tray Sensor is correctly installed at the end of the Waste Tray
If you're unsure on how to do this, I would recommend calling an engineer.
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