ColorQube 8870 Rejects Ink

[XeroSum]

My color inks are all EFGH-coded for North America, and all three colors load just fine.

[XeroSum]

Interestingly, I can put my finger into the empty top end of the ink loader and cover the sensor for the K position in the EFGHK sequence -- the one block that is notched out of the North American ink sticks -- and the gate tab will pop down. So my machine is clearly reading the sticks incorrectly, looking for a full K position, where my properly coded sticks have an empty K position.

Any idea whether this is a hardware issue, like a bad sensor that needs to be replaced, or a software issue that could be fixed by that region reset snippet?

[XeroSum]

My 8870 is just over 2 years old. I'm getting frequent, but not consistent rejections on only the black ink sticks. The feeder accepts some sticks, but rejects others from the same package. Once a stick is rejected, I can't get it to work at all.

The printer region is correctly set to NA (North America). I order my ink directly from Xerox. The black sticks that don't work have the same EFGH coding as the black sticks that do work. Would a snippet to reset the region possibly help?

Or might I have a hardware issue on just the black ink feeder? Are there tolerances on the ink stick or on the identifying tabs in the feeder that might be off or out of alignment?

Help me, Obi Wan Kenobi.

[Mitchell889923-xrx]

I work in Xerox Web/Forum support team and I would like to help you understand and resolve your issue.

After a few questions I can understand the problem and will try to help you.

1. What is the serial number of your printer? If it is an 8870 use the following Find the serial number.
2. What is the actual message displayed on the printer?
3. What is the part number for the ink you purchased?
4. Can you provide a web site link to what you bought? If the sellers web is incorrect then I can help clarify that.

If you have additional inventory I would like to review those numbers for you as well.

Please let me know what other ink numbers you may have on hand.

[lavaluv]

Support? What Support? We called today and they told us "Well, you're just screwed, aren't you?"

The first time my husband had this issue with an ink cartridge he called Xerox and they gave him the snippet of code and it worked. We tried to replace the ink yesterday and, of course, it told us it wouldn't take it . So he called Xerox again to get the snippet and THEY WOULDN'T GIVE IT TO HIM! **bleep**! We paid a lot of money for this cartridge and now all we can do is throw it in the garbage. Why did they give it ot him last time and not this time? 

This is a despicable practice for a company. It sucks! They created the problem and should be willing to fix it free. They did it once they so they should do it again. We bought the ink on Amazon. We can't send it back. 

[papezg]

Where can I get this region resetting snippet? Local support is trying to charge me 340 EUROS for it which is an outrage to fix manufacturer error!

[Mitchell889923-xrx]

You may want to look at the part numbers that are available on the Xerox site and keep track that those are compatible for your situation area etc..

The following link is to Xerox Supplies and there is a phone and email available there.

For the specific 8870 you can choose the product and select Metered or sold and get to the sold supplies site HERE

[dupecoop]

Is there a way to determine the region code from the packaging, before opening the box and seeing the bottom of the cubes?

[alancairns]

I have a brand new 8570, which came with ink in the printer and a starter set. I cannot persuade the starter set to load. It just sits there at the top, and won't pass the gate into the chute. Surely this isn't working as designed?

Alan

[mmori]

Update: A tech came out to my house to fix the problem for free. My ink stick finally took, but it didn't report the ink region as "Neutral" until a later restart.

Xerox then sent a senior tech out to follow up with an upgrade to "ConnectKey" firmware--I'm still not sure this does much for me, although it apparently includes security enhancements, (the hard drive is now apparently encrypted....)

Unfortunately, I just discovered my MAC ID was "sort of" changed in the process: While the printer says it has a new MAC ID, on my network, the printer only shows up under the original MAC ID. So back at the printer...it thinks there's been an IP address conflict....