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Re: ColorQube 8870 Rejects Ink

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Is there a similar procedure for the ColorQube 8700/X?

 

My second-hand printer is not covered by a service contract, but it seems unfair for me to have to pay for a "snippet" to fix an issue caused by Xerox itself.... :(

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Re: ColorQube 8870 Rejects Ink

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After much badgering, Xerox Support has provided two useful tidbits, which in my case at least suggests the $25 "snippet" may work if it resets the ink stick region to Neutral:

 

First, the ColorQube 8700 Ink Stick region codes (SKU's), (letters are molded onto the ink stick, but regionalization would also presumably be obvious from packaging):

 

  • Factory (Starter) = A D
  • North America = A C
  • Europe = A B C
  • DMO (Developing Markets?) = A B
  • Metered (PagePack) = A B D

 

More usefully, to find out what kind of ink stick the ColorQube 8700 is expecting, check the "Service Usage Profile" for "Ink Stick Region". The Service Usage Profile is viewable via CentreWare Internet Services, (accessible in browser via IP address).

 

Select [Status], then [SMart eSolution], then [Maintenance Assistant].

 

Click on [Download File to Your Computer] to download a CSV file or display the report in-browser.

 

These are possible values per Support. I tweaked the text based on actual values returned by my printer. Also, you may find as I did some additional text in the Ink Stick Region field:

 

  • NA (North America)
  • NA Metered
  • XE (Europe)
  • XE Metered
  • DMO (Developing Markets?)
  • DMO Metered
  • Neutral
  • Neutral Metered

 

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Re: ColorQube 8870 Rejects Ink

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Except if you are using 'metered' ink blocks you get same message. How can I get these to work? I got ripped off by a reseller on eBay I guess :(

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Re: ColorQube 8870 Rejects Ink

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Update: A tech came out to my house to fix the problem for free. My ink stick finally took, but it didn't report the ink region as "Neutral" until a later restart.

 

Xerox then sent a senior tech out to follow up with an upgrade to "ConnectKey" firmware--I'm still not sure this does much for me, although it apparently includes security enhancements, (the hard drive is now apparently encrypted....)

 

Unfortunately, I just discovered my MAC ID was "sort of" changed in the process: While the printer says it has a new MAC ID, on my network, the printer only shows up under the original MAC ID. So back at the printer...it thinks there's been an IP address conflict....

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Re: ColorQube 8870 Rejects Ink

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I have a brand new 8570, which came with ink in the printer and a starter set. I cannot persuade the starter set to load. It just sits there at the top, and won't pass the gate into the chute. Surely this isn't working as designed?

 

Alan

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Re: ColorQube 8870 Rejects Ink

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Is there a way to determine the region code from the packaging, before opening the box and seeing the bottom of the cubes?

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Re: ColorQube 8870 Rejects Ink

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You may want to look at the part numbers that are available on the Xerox site and keep track that those are compatible for your situation area etc..

 

The following link is to Xerox Supplies and there is a phone and email available there.

For the specific 8870 you can choose the product and select Metered or sold and get to the sold supplies site HERE

Mitch Swetsky
Xerox Customer Tools & Social Media Moderator
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Re: ColorQube 8870 Rejects Ink

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Where can I get this region resetting snippet? Local support is trying to charge me 340 EUROS for it which is an outrage to fix manufacturer error!

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Re: ColorQube 8870 Rejects Ink

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Support? What Support? We called today and they told us "Well, you're just screwed, aren't you?"

 

The first time my husband had this issue with an ink cartridge he called Xerox and they gave him the snippet of code and it worked. We tried to replace the ink yesterday and, of course, it told us it wouldn't take it . So he called Xerox again to get the snippet and THEY WOULDN'T GIVE IT TO HIM! **bleep**! We paid a lot of money for this cartridge and now all we can do is throw it in the garbage. Why did they give it ot him last time and not this time? 

 

This is a despicable practice for a company. It sucks! They created the problem and should be willing to fix it free. They did it once they so they should do it again. We bought the ink on Amazon. We can't send it back. 

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Re: ColorQube 8870 Rejects Ink

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I work in Xerox Web/Forum support team and I would like to help you understand and resolve your issue.

After a few questions I can understand the problem and will try to help you.

  1. What is the serial number of your printer? If it is an 8870 use the following Find the serial number.
  2. What is the actual message displayed on the printer?
  3. What is the part number for the ink you purchased?
  4. Can you provide a web site link to what you bought? If the sellers web is incorrect then I can help clarify that.

If you have additional inventory I would like to review those numbers for you as well.

Please let me know what other ink numbers you may have on hand.

 

Mitch Swetsky
Xerox Customer Tools & Social Media Moderator
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