After much badgering, Xerox Support has provided two useful tidbits, which in my case at least suggests the $25 "snippet" may work if it resets the ink stick region to Neutral:
First, the ColorQube 8700 Ink Stick region codes (SKU's), (letters are molded onto the ink stick, but regionalization would also presumably be obvious from packaging):
More usefully, to find out what kind of ink stick the ColorQube 8700 is expecting, check the "Service Usage Profile" for "Ink Stick Region". The Service Usage Profile is viewable via CentreWare Internet Services, (accessible in browser via IP address).
Select [Status], then [SMart eSolution], then [Maintenance Assistant].
Click on [Download File to Your Computer] to download a CSV file or display the report in-browser.
These are possible values per Support. I tweaked the text based on actual values returned by my printer. Also, you may find as I did some additional text in the Ink Stick Region field:
Except if you are using 'metered' ink blocks you get same message. How can I get these to work? I got ripped off by a reseller on eBay I guess :(
Update: A tech came out to my house to fix the problem for free. My ink stick finally took, but it didn't report the ink region as "Neutral" until a later restart.
Xerox then sent a senior tech out to follow up with an upgrade to "ConnectKey" firmware--I'm still not sure this does much for me, although it apparently includes security enhancements, (the hard drive is now apparently encrypted....)
Unfortunately, I just discovered my MAC ID was "sort of" changed in the process: While the printer says it has a new MAC ID, on my network, the printer only shows up under the original MAC ID. So back at the printer...it thinks there's been an IP address conflict....
I have a brand new 8570, which came with ink in the printer and a starter set. I cannot persuade the starter set to load. It just sits there at the top, and won't pass the gate into the chute. Surely this isn't working as designed?
You may want to look at the part numbers that are available on the Xerox site and keep track that those are compatible for your situation area etc..
The following link is to Xerox Supplies and there is a phone and email available there.
For the specific 8870 you can choose the product and select Metered or sold and get to the sold supplies site HERE
Where can I get this region resetting snippet? Local support is trying to charge me 340 EUROS for it which is an outrage to fix manufacturer error!
Support? What Support? We called today and they told us "Well, you're just screwed, aren't you?"
The first time my husband had this issue with an ink cartridge he called Xerox and they gave him the snippet of code and it worked. We tried to replace the ink yesterday and, of course, it told us it wouldn't take it . So he called Xerox again to get the snippet and THEY WOULDN'T GIVE IT TO HIM! **bleep**! We paid a lot of money for this cartridge and now all we can do is throw it in the garbage. Why did they give it ot him last time and not this time?
This is a despicable practice for a company. It sucks! They created the problem and should be willing to fix it free. They did it once they so they should do it again. We bought the ink on Amazon. We can't send it back.
I work in Xerox Web/Forum support team and I would like to help you understand and resolve your issue.
After a few questions I can understand the problem and will try to help you.
If you have additional inventory I would like to review those numbers for you as well.
Please let me know what other ink numbers you may have on hand.