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Valued Advisor
Valued Advisor

Re: ColorQube 9302 fault 399-801

Hi magallanes,

Thank you for using the Support Forum. I too was unable to find the code.  Make sure you are loading the trays correctly and programming the trays with the correct information about the paper / media being used.  If this does not clear the code.please consider contacting your local support centre for assistance. 

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ColorQube 9302 fault 399-801

Product Name: Other - specify product in post

Greetings to you all!!


I have found myself trying to Dx fault 399-801. The only reference I found was related to PERT, but nothing specific. However, when this error appears the trays register as empty when there is papaer on the trays. I changed the paper size checker board but that did not solve the issue. Any insights or help will be greatly appreciated!!




PS: other errors appearing in the faults log are 312.762, 394.522 & 305.350

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