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MIbarra09
New Member
New Member
‎04-19-2016 04:37 PM

Colorqube 8570 Ink Loader Messsage frozen on screen

Product Name: Other - specify product in post

Hi!

 

I have a Xerox Colorqube 8570.  I used it on Sunday and noticed yesterday it was in sleep mode but sounded like it was running. I did a restart and it will begin the restart process and then the message "Open Ink Loader Door C completely.  Press?" is on the screen and seems to be frozen.  Nothing happens when I press any button on the control panel.  It also still still sounds like it's running.  Help?!  Thank you in advance!

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CherylO-Xerox
Valued Advisor
Valued Advisor
‎04-21-2016 07:06 PM

Re: Colorqube 8570 Ink Loader Messsage frozen on screen

Hi Mlbarra09

Thank you for using the Support Forum. Please take a look at the solution for the error message you are seeing.  If that does not help please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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