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KangKang New Member
New Member

Re: Colorqube 8570DN wont wake up...also 8870

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Hi Kimzi:

 

After I install the firmware as instructed above in this post using the same software upgrade post above and it is doing the firmware upgrade in the machine and the machine print a page with yellow sign saying it is doing firmware upgrade and do not disturb it.  Then I can print 1 page from that machine.  Then all of a sudden the machine freezes.  I can not press up or down button and the menu did not move up or down.  Even I press the wake up moon like button it is still freezes.  If I reboot, it can work about 10 minutes window time to print to move menu item press up or down button and then it just Automatically to to freeze.  I don't think that's sleep because when I press wake up moon like button it is still freeze like dead.   I try all 3 above this post with green check mark method but it is still Won't work.  Then I open right side of it and pull the tray and found black ink black stuff on the tray and I clean it and it still did not work.  Any way, this machine reboot, wake up, can let people print from network for 10 minutes and then it went freezes, not sleep because if it went on sleep I can Wake it up by pressing the wake up button.  Any ideas ?  Is this machine time to retire and buy another new one ?  Thanks. 

 

 

Sincerely,

 

Kang Kang

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Kimzi Valued Advisor
Valued Advisor

Re: Colorqube 8570DN wont wake up...also 8870

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Hi, Kang!

 

Did this happen after the firmware update? if this happened before the update it could be some kind of heat issue, otherwise I suggest trying to update the firmware again, as it could been interrupted.

 

Best Regards

Kimzi


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KangKang New Member
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Re: Colorqube 8570DN wont wake up...also 8870

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Hi Kimiz:

 

Yes, it happened Before the firmware update.  It's hot. and the side door open I found some dry ink residue on the side door track.  would that be the problem ?  Thank you very much.  Then does this printer needs to go to xerox to fix or dump it since it can not work properly.  thank you .

 

Kang Kang

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Kimzi Valued Advisor
Valued Advisor

Re: Colorqube 8570DN wont wake up...also 8870

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Hi again, Kang!

 

It depends if something is damaged or not, left over ink in the machine could be an issue, what about cleaning it with a cloth?

It could also be that one of the fans ain't working properly, as it gets really hot? overheat would result in a shutdown, or a freeze.

What about the room the printer stands in?

 

Best Regards

Kimzi


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Please remember to select "Accept as Solution" for posts that helped you solve the issue.

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KangKang New Member
New Member

Re: Colorqube 8570DN wont wake up...also 8870

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I found left over ink in the lower right side side door there is an tray and I pull it out and I found left over dry ink stains on the bottom of that tray.  They became like "hard" and "dry" ink stains.  As the machine it is located in a small room with another big printer/copier and no Air conditioning in that room.  Do you think that just buy another machine would be solve the problem ?  How to fix the fan ?  How to check the fan to see if it is working ?  I remember one time I clean out the left over ink and it can work but after a while maybe 10 minutes the machine goes to freeze again.  Any ideas ?  Thanks.

 

Sincerely,

 

Kang

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