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Colorqube 8580 won't print from XP computer.

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We got a new ColorQube 8580 printer but cannot print to it. Had a technician come to fix start-up problems, and he was eventually able to print from a Win7 laptop. We tried different ports, connection types, all the drivers. Printer installs but when we try to print we get an instant failure message. We have had 2 other Phaser printers w/o this problem. Everyone's best guess is a Windows XP issue - even though the printer is said to be compatible. Wondering if anyone else has experienced this.

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Re: Colorqube 8580 won't print from XP computer.

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Hello MCArt.

Thank you for using the community forums.

 

Please reference the steps in the article on how to install the print driver.

You may have specific questions or issues after doing this.  Please submit those to the board.

The support article can be found here: http://www.support.xerox.com/support/CQ8580/support/en_US.html?objGUID=7280

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Thanks,
SandyP-Xerox
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Analyst Nation Moderator
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Re: Colorqube 8580 won't print from XP computer.

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Hi MCArt,

 

XP is missing some needed stuff to work with the Xerox drivers, Vista and above all have the required resources.

install either the Microsoft XML Paper Specification Essentials pack, http://www.microsoft.com/en-us/download/details.aspx?id=11816 , or .net frame work version 4 http://www.microsoft.com/en-us/download/details.aspx?id=17851 to correct this issue.

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Joe
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Re: Colorqube 8580 won't print from XP computer.

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Joe - thank you!

 

We installed both, and after the second was installed, we were able to print to the ColorQube.

 

We have not needed these extra resources with our other Phaser printers. I spoke to multiple tech support people, and much ink was wasted before getting to this point.

 

Your knowledge is greatly appreciated.

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