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cwablue New Member
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Colorqube 8900 Boot Looping After "Successful" AltBoot Restore

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Hi All,

 

I have a Colorqube 8900 which would not react in any way when an update was delivered via CIMS.  Attempting to update normally via USB resulted in a failure halfway thru the "Network Controller" portion of the upgrade.  Afterwards, the device would power on, boot, and warn me the Network Controller was not working properly.

 

I "successfully" completed an AltBoot restore with the latest available DLM file, and the Colorqube displayed a message advising to remove the USB key and hit "0" on the hard panel.  All components had green checkmarks and full green progress bars next to them before that screen.  Hitting 0 rebooted the printer.

 

Since then, the device will not boot past the green startup screen.  It will remain on the green screen for ~10 minutes, power off, then back on, repeating the cycle.

 

I have attempted AltBoot-ing the Colorqube with multiple versions of the software, but the machine displays "Software Upgrade Error" and "Press 0 on the hard panel to retry."

 

I am stumped and the thing seems bricked.  Is there anything I can do to fix this?  Thanks in advance for your help!

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Analyst Nation Moderator Joe053204-xrx
Analyst Nation Moderator

Re: Colorqube 8900 Boot Looping After "Successful" AltBoot Restore

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Check your PM's

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.
J McG New Member
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Re: Colorqube 8900 Boot Looping After "Successful" AltBoot Restore

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Hi, I am having a similar problem with a Xerox 8900.  I stupidly took out the Hard drive and formatted it with MSDOS-32 as it had sensitive scan data on it and the machine will now no longer boot up.  Can you let me know how I can restore the operating system to the hard drive please.

 

Regards, Jason

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cwablue New Member
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Re: Colorqube 8900 Boot Looping After "Successful" AltBoot Restore

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Hi Joe! I just saw this message.  

 

I will give the troubleshooting steps you shared a try when I get back to the office in the morning.  Thank you so much for your help!

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Analyst Nation Moderator Joe053204-xrx
Analyst Nation Moderator

Re: Colorqube 8900 Boot Looping After "Successful" AltBoot Restore

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Check your PM's Jason

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.
cwablue New Member
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Re: Colorqube 8900 Boot Looping After "Successful" AltBoot Restore

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A tech replaced both the hard drive and mainboard, then the issue was resolved.  

 

He refused to load the latest firmware, claiming that after 35 years of on-site teching for Xerox equipment, he believed the firmware was faulty and replaced the parts as a precaution. He told me that he used the 9300 firmware to repair this one.

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ketchtech New Member
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Re: Colorqube 8900 Boot Looping After "Successful" AltBoot Restore

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I'm curious how 9300 firmware was used to correct an issue in an 8900... any ideas?

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Analyst Nation Moderator Joe053204-xrx
Analyst Nation Moderator

Re: Colorqube 8900 Boot Looping After "Successful" AltBoot Restore

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There was a misunderstanding, they are entirely different machines and the firmware could not have been installed, there is no question to it, it absolutely did not happen the way the tech said, or how he was understood. You cannot in any way load a 93XX firmware on an 8900, and if you did, it wouldn't boot.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe.
ketchtech New Member
New Member

Re: Colorqube 8900 Boot Looping After "Successful" AltBoot Restore

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Joe,

 

Would you mind sharing these additional troubleshooting steps?  I have an 8900X that boot loops with the logo screen.  Huge PITA.  Thanks :)

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ketchtech New Member
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Re: Colorqube 8900 Boot Looping After "Successful" AltBoot Restore

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That's what I was thinking... or hoping... lol
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