cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
New Member
New Member

ColourQube 9302 bypass tray misfeed

We use the bypass tray on the CQ9302 for printing to envelopes. It works flawlessly with our process - aside from a routine issue of the pick rollers on the bypass tray needing to be cleaned.

What happens is when the envelopes are being pulled through the bypass tray they will go about 2" in, then stop and say there is a paper jam. The only way around this is to give the envelopes a gentle push when they are being printed to ensure that they are fed through properly.

 

I've placed support calls on this a few times before - and each time they report that they "cleaned the pick rollers in the bypass tray".

If this only happened once or twice a year I'd be fine, but it's practically every month ... if not more. Even more frustrating is that the pick rollers are contained within a closed area in the bypass tray.

 

Anyone else experiencing this issue?

0 Kudos
4 Replies
Highlighted
Community Manager
Community Manager

Re: ColourQube 9302 bypass tray misfeed

Hi clilush,

Thank you for using the Support Forum. Please take a look at the solutions for misfeeds or multi feeds in the bypass tray.  If the problem continues please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!

0 Kudos
Highlighted
New Member
New Member

Re: ColourQube 9302 bypass tray misfeed


@CherylO-Xerox wrote:

Hi clilush,

Thank you for using the Support Forum. Please take a look at the solutions for misfeeds or multi feeds in the bypass tray.  If the problem continues please consider contacting your support centre for further assistance.


Long delay on the response to this, but better late than never.

 

We are well aware of the solutions for misfeeds and multifeeds and follow these outlines diligently. However, we are still resorting to a support call to have the rollers cleaned.

Is there any way that I could be cleaning these pick rollers myself? I'm looking for directions on taking the tray apart so that I can get to the first set of rollers that grabs the paper.

0 Kudos
Highlighted
Valued Advisor
Valued Advisor

Re: ColourQube 9302 bypass tray misfeed

It sounds like you have a tech under contract, most have no issue with showing people how to do routine maintenance on their equipment. Have you tried asking them when they are in?

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe Arseneau
0 Kudos
Highlighted
New Member
New Member

Re: ColourQube 9302 bypass tray misfeed


@Joe Arseneau wrote:

It sounds like you have a tech under contract, most have no issue with showing people how to do routine maintenance on their equipment. Have you tried asking them when they are in?


The tech came onsite and he did show me a few tricks as to how to clean it without dismantiling the entire bypass tray.

I must admit, however, the process for dismantling the bypass tray JUST to get at the rollers for the paper feed is quite lengthy and involves removing about 10 screws then jimmying the face plate of the bypass tray off. All in all, a process that isn't suggested for the end user - no matter what their tech experience is... even if your printer is still under service contract.

 

So the trick for cleaning the pick rollers in the bypass tray?

-Take a thick piece of paper (bond, envelope, etc) and wet it a bit.

-Feed it into the bypass tray and try printing something to it.

-Hold onto the paper and only let it go in as far as the rollers - this should make the rollers rub on the paper

-Either cancel the print job, or let it go through

0 Kudos