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Chunch
New Member
New Member

Connecting to WiFi

Product Name: WorkCentre 6515
Operating System: Not Applicable

Hi,

Im hoping someone can help with this beause its driving me insane!

 

My Workcenter 6515DN has a wifi adaptor installed, which was working absolutly fine for months, I hadnt printed anything ina  while but recently I tried and found the printer wasnt on the network anymore, I checked the printer and it wouldnt find my wifi network at all but found other peoples nearby, after many restarts I factory reset it and eventually it found the wifi again...

the problem is, even though it can now see my wifi, when I input the password the printer now states I need to restart to enable that setting, it restarts and hasnt connected to the wifi at all, tried this a few times and even tried another router to be sure and that has the same problem.

Is this something I have done wrong? or has my ludicrusly expencive printer died?

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8 Replies
andymbody
Valued Contributor
Valued Contributor

Re: Connecting to WiFi

 

I am not positive, but since you did a factory reset, the machine may default to use a WIRED connection. On many Xerox products only one type of connection can be valid at a time (either wired or wireless, but not both). Normally, this wireless connection must be enabled and the wired connection must be disabled for wireless to function.

Again, not sure if this is the case with your device or your situation... just thought it was worth mentioning.

Andy

Chunch
New Member
New Member

Re: Connecting to WiFi

Hi Andy,

Thanks for the reply, I didn’t realise that, just gave it a try with wifi as the main connection and same problem, it takes the password but then forces me to restart and loses connection
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andymbody
Valued Contributor
Valued Contributor

Re: Connecting to WiFi

 

1. Is the 6515 setup with a Static IP configuration or using DHCP?

2. Are you familiar with printing a configuation page on this device?

3. Does the config sheet show an IP, subnet mask, gateway, etc after reboot?

Andy

Chunch
New Member
New Member

Re: Connecting to WiFi

1. Is the 6515 setup with a Static IP configuration or using DHCP?

DHCP, I haven’t changed anything like that as of yet

2. Are you familiar with printing a configuation page on this device?

I have one printed, lots of information, will answer below

3. Does the config sheet show an IP, subnet mask, gateway, etc after reboot?

I can’t see anything about this information on the sheet, I’ll have another look when home to see if I have printed the right thing

Thank you again for your help!
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Chunch
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New Member

Re: Connecting to WiFi

I have printed the page before and after trying to connect now, the configuration page shows the name of my wifi but no IP address.

Could my wifi adapter have failed?
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andymbody
Valued Contributor
Valued Contributor

Re: Connecting to WiFi

 

I cant think of anything else that would explain your symptoms.

If it were me, I would try to temporarily connect the printer to your network using a wired connection just to test the machine connectivity. (Of course you will need to enable the wired connection on the printer). If you get an IP address with this method, then I would suspect the wireless adaptor.

What type of wireless adaptor is it? How is it physically connected to the printer?

Andy

Chunch
New Member
New Member

Re: Connecting to WiFi

Thanks for the reply,

I can connect to the printer fine with Ethernet cable, I think you are correct in that the wifi adapter has failed, I have the xerox 497K16750 adapter.
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BM46510
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Re: Connecting to WiFi

the previous post said. - "I can connect to the printer fine with an Ethernet cable, I think you are correct in that the wifi adapter has failed, I have the xerox 497K16750 adapter. "

I have a similar problem on my 6510 and it uses the wireless network adapter # 497K16750 also but my start-up menu or my Admin Menu refuse to allow me to select the wifi network. I can see and talk to the printer fine with a hardwire ethernet cable but not with WiFi.

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