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SpeedyChix New Member
New Member

Constant paper jams Tray 1 Phaser 3635MFP

This is ongoing, cannot get it to succesfully feed from tray one. Bypass tray is flawless.

Fresh paper, flipping it, fanning it, have varied humidity levels where machine is. Can NOT get it to take paper from tray 1. Always stops at same place, isn't really jammed, just doesn't get pulled past the roller in the tray forwrard.

 

Low print count on machine so seems unlikely things are worn.

 

Frustrated.

 

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2 Replies
Xerox Employee WilliamC-Xerox
Xerox Employee

Re: Constant paper jams Tray 1 Phaser 3635MFP

I assume you have checked the drawer setup is at 11 and not legal. 

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Agency Analyst JordanAXAUQE-AA
Agency Analyst

Re: Constant paper jams Tray 1 Phaser 3635MFP

Give a call to service. There could be a stuck sensor, bad board...

Thank you,
Jordan R.
Systems Analyst / Consultant
Fiery Certified Professional

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