Continuing issues with being forced to Bypass Tray

[pitstax]

This clearly has nothing to do with firmware.  I'll never use or recommend Xerox again given the treatment that I have received.

[CherylO-Xerox]

Hi pitstax,

Please make sure your printer has been upgraded to the latest firmware. I you have the latest firmware then please consider contacting your support centre for further assistance.

[pitstax]

As I said, I believe the tray and its paper are not being properly sensed.  This is not an issue of telling the printer what tray to select or having the proper paper inserted.  The proper paper is inserted.

What I'd like to know is why Xerox is treating me so shabbily in this matter.  If you have a particular point of contact I would appreciate knowing that.  Contacting Customer Service is worthless.

[CathyO-Xerox]

Hello pitstax,

I am sorry you are having issues with your device. I did find this solution in the Knowledgebase that may help fix it. If that doesn't work you will need to contact Support.

[pitstax]

Versalink B605S printer demands that the Bypass tray is to be used no matter what we do. We had someone out 9/2019 regarding a paper tray issue that solved it for a while. (they supplied a new paper tray)  Now happening again. Printer is 13 months old but Xerox refuses to stand behind the product. I have been a Xerox copier/printer user for 15 years. I think this is shabby treatment and someone at Xerox should take care of this. I don't expect that a product I buy should only last 13 months before it needs an expensive repair.

I'm sure there is something going on with the sensing of the paper size.  I don't know if it is the tray or something in the printer sensing the tray (and incorrectly interpreting the paper size).