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F123456
New Member
New Member

Corrupt SD card -- now what? (Printer powers on, with a blank screen and all lights. Error code 5)

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Product Name: WorkCentre 7970i
Operating System: Not Applicable

I have a 7970i, and it had been rebooting intermittently for the past month or so, which I have been ignoring.

It now won't boot to a usable point. The screen stays dark, and all the front panel lights are on and solid green. The seven segment display near the ethernet port shows 5. From what I could find online, 5 indicates a corrupt SD card.

So, what can I do to get this working again? I have other 4GB SD cards, but I don't have the image for the 7970i, nor do I have another 7970i from which to get the image. I do have a 7855, if that will help me in any way. Can I use the SD card (with 7855 software) in the 7970? Or is there somewhere that I can get the image and try and rewrite it on either of the SD cards (from the 7970 or the 7855)? 

Thanks very much for ANY help or direction.

F.

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7 Replies
GabiE-Xerox
Xerox Employee
Xerox Employee

Re: Corrupt SD card -- now what? (Printer powers on, with a blank screen and all lights. Error code

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Hi,

Every machine model have their own image on the SD card, so you cannot move from one model to another. For example you cannot install either from 7855 to 78355 (different speed model). Otherwise you can clone the SD image from another known working 7970 machine.

Normally you must order SD card for your machine and the part no. is 237E27502.

 

Gabi

F123456
New Member
New Member

Re: Corrupt SD card -- now what? (Printer powers on, with a blank screen and all lights. Error code

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Resolved -- thanks to Gabi.

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ewilliams1015
New Member
New Member

Re: Corrupt SD card -- now what? (Printer powers on, with a blank screen and all lights. Error code

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I am having the same problem. Where did you purchase your SD card from?

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ewilliams1015
New Member
New Member

Re: Corrupt SD card -- now what? (Printer powers on, with a blank screen and all lights. Error code

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Where can an SD card be purchased from. I have an Xerox 7970 Workcentre.

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Aguska
New Member
New Member

Re: Corrupt SD card -- now what? (Printer powers on, with a blank screen and all lights. Error code

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Ratunku. Widzę, że że nie tylko ja mam problem z kartą SD na Phaser7800 Pomóżcie ktoś prześle mi aguskalewa@gmail.com do wgrania dla Phaser 7800. Blagam.
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SASFAC
New Member
New Member

Re: Corrupt SD card -- now what? (Printer powers on, with a blank screen and all lights. Error code

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Please am Samuel from Africa- Ghana I need to reformat or replace the SD card in a WorkCentre 7845. If anyone has an image to share, I would appreciate it. The SD card in the copier is 237E27204 V09100(SH).

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JudySolo-Xerox
Community Manager
Community Manager

Re: Corrupt SD card -- now what? (Printer powers on, with a blank screen and all lights. Error code

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Contact your local Xerox Support Department to speak with a Product Specialist for assistance with purchasing a SD card. Please call 1-800-821-2797 or 1-800-835-6100.

Thanks,
JudySolo-Xerox
Community Manager

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