Creo CXP6000 Constantly Needs Software Reloaded

[RuiKZ6N6K-xrx]

Hi,

About the hardware: If was working before and is not working after being carried you should check the hardware. Turn of everything, including the printer, disconnect all the cables, open the Creo and check if the boards are correctly attached or take it out and put it back again. This boards are the ones where the cables will connect to the printer. These are the video boards. Close everything and connect the cables and test. Please be very carefully. I'm writing this but my recommendation is to call for assistance so that this procedure can be done by a field engineer. These boards are extremely expensive.

About the software: yes, you should reload everything. In fact this should be done on the installation day to make sure you start working with a "fresh" RIP.

About the missing CDs: that is a big problem. Every RIP based on windows should have all the time the original CDs + the MS license label attached to the RIP. The field engineers have no CDs because they shouldn't have they. Is a customer responsibility to safely save these CD. You have to contact the first owner or the ones that sold you and demand the CD's. If this is not possible you have to buy from Xerox. It costs around 300€.

About a newer PC: No you can not do that. The PC it self is also made by CREO with special features and settings that are used so that Video boards can work fine.

I'm sorry the bad news, but any way you should call for service and have everything fixed in one shoot so you can start to make some many from the device.

Regards

Rui

[Artiemosk]

Our printing company purchased a Xerox 6060 used and when I tested it, the Creo CXP6000 worked fine. After we moved it and installed it, I think we are having the same problem listed in this post. The server will load but then it won't do anything at all. We can't even open a PDF in Acrobat Pro. We do not have the original disks that came with the Creo server. Is this software still available from Xerox?  It appears to be a software issue and we need to reload the server software. Also it is possible to load this software onto a newer PC with a faster processor and more memory? It looks like once we get the server running correctly, we can use a faster workstation to run the Xerox 6060. Is that correct?

Artie

NAT Digital Media

artie@heartprinting.com

[CherylO-Xerox]

Hi ksherrod,  

 I'm sorry to hear about your recent issue. I have forwarded the message to an employee who can assist you. You will be contacted by email as soon as possible.

 Thank you for your participation in the forums!

[ksherrod]

I have to assume that Xerox would not sell/service a controller that was unreliable with this level of frequency.  Our Fierys are even older than our Creo and they only seem to get reloaded maybe every couple of years, and our DocuSP systems are even less frequent.

[ksherrod]

I have not over the phone requested an analyst, but when the technicians are here I have made it apparent to them that there is a long service history of these types of problems and that I don't think reloading software every 2-4 months is an acceptable solution to this problem and to look into hardware solutions, either swapping with a different controller or start troubleshooting.

[CherylO-Xerox]

Hi Ksherrod,

Thank you for using the Support Forum.  Have you had a Xerox Analyst look at the machine?  You can call Xerox support and see if maybe an analyst can help you. 

[ksherrod]

There is no controller specific forum so I hope this is the appropriate support area to post this. 

Since we have had our Docucolor 6060 installed (2010) we have had constant issues with the controller it came with, the Creo CXP6000.  According to my documentation of our service history every 2-4 months it needs to be completely reformatted and have Windows 2000 and the Creo software reloaded by the technicians.  Some of the errors that cause Xerox Support to come to this conclusion are its sudden refusal to accept files over the network, persistent Windows delayed write failed errors, kernel panics, and general inoperability.  We have pushed the technicians to look into hardware causes for these errors without success, they would prefer to reload software every 2-4 months and put us down for oftentimes a full day at a time.  We continually follow the procedures to keep this machine going at its best, formatting the image disks at least every week (per the technicians) and not keeping an unnecessary amount of files on the server at any point in time.  We are being told by the technicians that this is a "Creo problem" and "normal," however a search on this forum and Google do not turn up any instances from other users of Creo with the problems that we incur...so I can't believe that this is common and to be expected.  We have several other Xerox machines and none of the controllers (Fiery, DocuSP) experience problems at anywhere near the same frequency as this Creo.

Any ideas?