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TammyL-Xerox
Community Manager
Community Manager
‎03-24-2023 10:53 AM

Re: Damaged fuser

Hello ThiagoOTSC, 

I see no one has responded to this post yet. So, at this point I would recommend contacting your local Xerox Support Department to speak with a Product Specialist for more assistance with the toner build up on the fuser. They may be covered under a supply warranty. Please call 1-800-821-2797.

Thanks,
TammyL-Xerox
Community Manager

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ThiagoOTSC
New Member
New Member
‎03-22-2023 10:14 AM

Damaged fuser

Product Name: VersaLink B405 Multifunction Printer
Operating System: Not Specified

Hello, 

im having trouble with both versalink b405 and workcentre 3655 fusers, some are acummulating toner residue and i had 3 fusers that got damaged. I searched on the forum but could'nt find whats causing the problem and im desperate to find a solution because in 2 weeks i had to buy 3 new fusers. i have 6 wc 3655 and at least 20 versalink b400 and only a few are having this problem, and all are using the same toner. If anyone knows whats going on and can help me I'd appreciate it. Thanks!!!

(view in My Videos)
damagedfuser2.jpg

 

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