Showing results for 
Search instead for 
Did you mean: 
1 Reply
Community Manager
Community Manager

Re: Dirt on Glass lens

Hello AJ2489,

You are supposed to clean the scanner glass once per month, however, if you are in a dusty environment, like construction, you will be required to clean it much more frequently.

Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!
New Member
New Member

Dirt on Glass lens

Product Name: WorkCentre 3335/3345
Operating System: Not Applicable



For a while now our Workcentre 3345 has been having a recurring issue whereby dirt is getting onto the small glass lens meanung when a document is scanned through there, it scans a black line vertically down the page. 

My solution is to use a clean microfibre cloth the remove the dirt from the lens. I just want to know if theres any solution to this from other usrrs who may have encountered a similar problem? 

I'm open to any suggestions! 

0 Kudos