cancel
Showing results for 
Search instead for 
Did you mean: 
Grosman New Member
New Member

Does not reconnect to wifi after sleep mode

Product Name: WorkCentre 6515
Operating System: macOS 10.13 - High Sierra

Our 6515dni worked fine for 1+yr connected through wifi, and would come to live from sleep mode when a print job was submitted. With the new wifi system it now does not automatically come to live after more than a few minutes of sleep mode. The wifi system shows the printer is 'offline'.

When I switch the printer on through the touch panel, it works fine and I can copy/scan etc but it will still not print from my mac and the wifi system still shows the printer as 'offline'(!). When I power the printer off then on, it works OK and the printer shows 'online'. I have tried to give the printer a static IP address but no success. Moving the printer to an ethernet point (not where its needed) and connecting it with ethernet, the printer works fine and it comes back from sleep mode as it should.

I have tried to download the most recent firmware and the FW update tool, 'WC_6515_653181.dmg' but when I launch the update tool, I get a msg "Firmware Update Tool.... is damaged and can't be opened" so I am unable to update the firmware. I do not have a windows pc and so can only try the mac version.

Many thanks

0 Kudos
6 Replies
Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: Does not reconnect to wifi after sleep mode

Login as admin and go to Device > Connectivity > Primary Network and set it to Wireless.

That's pretty much all you can do from the Xerox side, since the only thing that changed is the LAN, it isn't likely to be the printers fault, probably more that the printer was static IP before, or the LAN/Router was set to always give it the same IP address via DHCP, and the new one isn't.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe
0 Kudos
Grosman New Member
New Member

Re: Does not reconnect to wifi after sleep mode

Thanks for your response Joe, wifi was already set as primary network 

So we're left with 2 problems:

1. Wifi does not recover from sleep mode

2. Firmware update tool does not work

Many thanks 

0 Kudos
Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: Does not reconnect to wifi after sleep mode

I can't help with 1 since it worked on the other router. But 2 can be worked around by using a Windows based product to run it. I've seen a few posts where peple could not get the update tool to function on their Mac, not sure as to why, it works on my 2 running 10.13 (Macbook) and 10.14 (Mac)

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe
0 Kudos
Grosman New Member
New Member

Re: Does not reconnect to wifi after sleep mode

Thanks Joe. I have tried to use the update tool with both versions 10.13 and 10.14 and with both versions the message is that the update tool is 'damaged'. So it will be good if Xerox can look into this. I have no windows machines. An important reason for choosing Xerox was that it is known as a 'blue-chip' manufacturer, whilst the printing otherwise is great, this software/firmware aspect is disappointing.

As for the older router, that unit was 6yrs old (and started to fail) so presumably this has something to do with the new router using an up to date version of the software protocols and the printer doesn't. 

0 Kudos
Jipi New Member
New Member

Re: Does not reconnect to wifi after sleep mode

Hello, I got the same problem. Did you find the solution. My printer is new and I have to restart every time for printing!

0 Kudos
Technical Escalation Service Provider Melman198918-ASP
Technical Escalation Service Provider

Re: Does not reconnect to wifi after sleep mode

Is it plugged into a surge protector? Ive had several machines not wake up both wifi and connected ethernet that were plugged into surge protectors. Plugged straight into the outlet and the issue was resolved.

0 Kudos