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CathyO-Xerox
Community Manager
Community Manager
‎01-12-2021 02:02 PM

Re: 'Door Open' message but doors are not open

Hello David,

I searched the online knowledgebase, and for message it just gives the directions for closing the door. I would recommend removing and reinstalling the drum to make sure it is in all the way.

Thanks,
CathyO-Xerox
Community Manager

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DavidT
New Member
New Member
‎01-06-2021 07:10 AM

'Door Open' message but doors are not open

Product Name: Xerox B205 Multifunction Printer
Operating System: Windows 10

One of our users working at home with a Xerox B205 is getting a Door Open' message and can't print. The machine will copy, and will also print a test page, but nothing sent to the print queue is printed. Doors and paper tray are closed. This happened after a cartridge change, but it did print at first then stopped after 3 one page documents had been printed.

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