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Valued Advisor
Valued Advisor

Re: Drops of network, can't update firmware


Thank you for using the Support Forum. Please take a look at this solution for making sure that the software download security settings are enabled. If this does not help please consider contacting your support centre for further assistance.

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New Member
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Drops of network, can't update firmware

Product Name: WorkCentre 6027
Operating System: macOS 10.13 - High Sierra

Hi, all. I'm running Mac 10.13.5. For a while now my Xerox 6027 has been dropping off the network and only rejoins when I restart the printer. In an effort to fix this, I tried update the firmware but the process halts with an error 016-744. I found this, though I'm not sure what to do with the info: 

016-744: Format Error 016-744 System Invalid Data Press OK <Download Format Error> Invalid file format to be downloaded. 

Any ideas how to fix these problems (staying on network and updating firmware.) Thanks!

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