Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
1 Reply
CherylO-Xerox
Valued Advisor
Valued Advisor
‎07-13-2018 05:39 PM

Re: Drops of network, can't update firmware

Hi JFS,

Thank you for using the Support Forum. Please take a look at this solution for making sure that the software download security settings are enabled. If this does not help please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!

0 Kudos
Reply
JFS
New Member
New Member
‎06-21-2018 09:52 PM

Drops of network, can't update firmware

Product Name: WorkCentre 6027
Operating System: macOS 10.13 - High Sierra

Hi, all. I'm running Mac 10.13.5. For a while now my Xerox 6027 has been dropping off the network and only rejoins when I restart the printer. In an effort to fix this, I tried update the firmware but the process halts with an error 016-744. I found this, though I'm not sure what to do with the info: 

016-744: Format Error 016-744 System Invalid Data Press OK <Download Format Error> Invalid file format to be downloaded. 

Any ideas how to fix these problems (staying on network and updating firmware.) Thanks!

Tags (1)
0 Kudos
Reply