Re: Drops of network, can't update firmware

CherylO-Xerox · ‎07-13-2018

Hi JFS,

Thank you for using the Support Forum. Please take a look at this solution for making sure that the software download security settings are enabled. If this does not help please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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JFS · ‎06-21-2018

Hi, all. I'm running Mac 10.13.5. For a while now my Xerox 6027 has been dropping off the network and only rejoins when I restart the printer. In an effort to fix this, I tried update the firmware but the process halts with an error 016-744. I found this, though I'm not sure what to do with the info:

016-744: Format Error 016-744 System Invalid Data Press OK <Download Format Error> Invalid file format to be downloaded.

Any ideas how to fix these problems (staying on network and updating firmware.) Thanks!