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2 Replies
Hendrickson654
New Member
New Member
‎08-03-2023 07:47 AM

Re: Error 043-342 after firmware bridge install

Does this error solved?

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TammyL-Xerox
Community Manager
Community Manager
‎06-26-2023 08:50 AM

Re: Error 043-342 after firmware bridge install

Hello KTC, 

If powering the printer off and on doesn't clear this error code then service is needed. Please call into the support department at 1-800-835-6100 to schedule a service request. 

Thanks,
TammyL-Xerox
Community Manager

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KTC
New Member
New Member
‎06-22-2023 10:35 AM

Error 043-342 after firmware bridge install

Product Name: Phaser 6510
Operating System: Windows 10 x64

I installed the bridge firmware 64.59.11 (Bridge Release) and now am getting Error 043-342 which states to power OFF and then ON. I have tried several times, including unplug overnight and error remains.

I cannot reach admin menu due to this and thus cannot even try a factory reset. A search in the forum shows that someone else had this error on a different machine and that firmware fixed it but doesn't state how they achieved it.

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