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TammyL-Xerox
Community Manager
Community Manager
‎02-10-2021 11:23 AM

Re: Error 046-311 (after printing)

Hello Gunnarson, 

I searched our online knowledge base and that code suggests if powering off doesn't clear it a service call is needed.  I also found an article on how to restore factory default job settings that you can take a look at.

If you are still having issues after trying these steps, I suggest that you call into our support department for assistance @ 1-800-821-2797.

Thanks,
TammyL-Xerox
Community Manager

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Gunnarson
New Member
New Member
‎02-04-2021 05:23 PM

Error 046-311 (after printing)

Product Name: Xerox 6204 Wide Format Printer
Operating System: Windows Server 2012 R2 x64

Dear Xerox community,

We got a Xerox 6204 Wide Format Printer. First I configured the Windows printer port with 9100'er raw , but it did'nt printing. Then I followed the manual and configured the printing port with lp (now raw). After this, I allways get an 046-311 error when I turn it on.
No luck with turn off, pull the power cable and so on. What can I do? I think, a corrupted printjob is in the spooler queue / on the internal hard drive. How can reset the system?

Many thanks,

Gunnar

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