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Salina
New Member
New Member

Error 077-900 but there is no paper in the machine jammed!

Product Name: WorkCentre 6027
Operating System: macOS 10.15 Catalina

Help!!!

I have let this mfd sit unlugged because of this issue for over a year.  Now, since I have to work from home I need it to work again.  There is no paper in the rollers or any other space yet it keeps telling me to remove paper.  I am positive it is something triggered to think it is still there.  Can you please help me figure this out???

 

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5 Replies
Joe Arseneau
Valued Advisor
Valued Advisor

Re: Error 077-900 but there is no paper in the machine jammed!

Probably a dirty sensor, you would need a service manual to find them if deep inside, but there should be one visable behind the back cover

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Joe Arseneau
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CathyO-Xerox
Community Manager
Community Manager

Re: Error 077-900 but there is no paper in the machine jammed!

Hello Salina,

I searched that Faut code and it came back with the places to check for a jam. There could be a tiny piece of paper stuck in the back of the machine or in the paper path. Then suggests to unplug from the wall for a minute. Take a look at the solution images to verify those areas were checked to see if that helps.

Thanks,
CathyO-Xerox
Community Manager

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pmd92ta
New Member
New Member

Re: Error 077-900 but there is no paper in the machine jammed!

I ended up having to take the rear cover off. the piece of paper was concertina'd up in that section ... Could not seeit from the rear without taking the cover off.

pmd92ta
New Member
New Member

Re: Error 077-900 but there is no paper in the machine jammed!

20211010_165115.jpgconcertina in the rear inside the coverconcertina in the rear inside the cover

Timothy49
New Member
New Member

Re: Error 077-900 but there is no paper in the machine jammed!


@Salina wrote:

Help!!!

I have let this mfd sit unlugged because of this issue for over a year.  Now, since I have to work from home I need it to work again.  There is no paper in the rollers or any other space yet it keeps telling me to remove paper.  I am positive it is something triggered to think it is still there MyBalanceNow.  Can you please help me figure this out???

 


Hello,

There could be a tiny piece of paper stuck in the back of the machine or in the paper path. Then suggests to unplug from the wall for a minute. Take a look at the solution images to verify those areas were checked to see if that helps.

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