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New Member
New Member

Error 077-900 but there is no paper in the machine jammed!

Product Name: Xerox 6027
Operating System: macOS 10.15 Catalina

Help!!!

I have let this mfd sit unlugged because of this issue for over a year.  Now, since I have to work from home I need it to work again.  There is no paper in the rollers or any other space yet it keeps telling me to remove paper.  I am positive it is something triggered to think it is still there.  Can you please help me figure this out???

 

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Valued Advisor
Valued Advisor

Re: Error 077-900 but there is no paper in the machine jammed!

Probably a dirty sensor, you would need a service manual to find them if deep inside, but there should be one visable behind the back cover

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Joe Arseneau
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Community Manager
Community Manager

Re: Error 077-900 but there is no paper in the machine jammed!

Hello Salina,

I searched that Faut code and it came back with the places to check for a jam. There could be a tiny piece of paper stuck in the back of the machine or in the paper path. Then suggests to unplug from the wall for a minute. Take a look at the solution images to verify those areas were checked to see if that helps.

Thanks,
CathyO-Xerox
Community Manager

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