Thank you for using the Support Forum. Please make sure you have followed the solutions for the error code 077-901. If the problem continues please consider contacting your support centre for further assistance.
I tried to load 1 sheet of a heavier weight paper, it would not feed thru, remained in the input tray, got 077-901 paper jam message. I took out the paper, replaced it with plain paper but message will not clear. There is no paper jam. Is there any way to clear the error message, the printer is locked up by this message. Turned off printer for 5 minutes (unplugged it), turned it back on and get the same error message.
Someone suggested to Enter diagnostic mode and run the Regi Sensor test on xerox 6027.
How do you enter diagnostic mode?
I am having this same issue! I havent been able to use this printer/scanner in over a year. Now I am stuck (like most ppl) working from home and I need it!
Please help! Where do I locate the spring loaded piece of plastic referenced in this response?
Check out image #4 in this solution for the two levers that need to be put in the correct position.