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Error 116-331

Product Name: WorkCentre 6515
Operating System: macOS 10.15 Catalina

After just 19 months my WorkCentre 6515DN quit working.

It shows the error code 116-331 and not a single reset helped.

Customer service wanted to charge €300-€400 for help.

Serious?

All my other hardware works for years and years and Xerox wants more than the original price for

help after just 19 months?

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3 Replies
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Valued Advisor
Valued Advisor

Re: Error 116-331

Hi,

This fault code can be solved by performing a procedure in DIagnostic Mode named STORAGE DEVICE INITIALIZE MODE just by the service engineers because it involve DIagnostic Password.

 

Gabi

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New Member
New Member

Re: Error 116-331

Can you tell me how to do this?

 

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New Member

Re: Error 116-331

Mine just did the same thing. Device Fault 116-331. It's just now 2 years old. Does Xerox put a **bleep** I turn off the printer and turn it back on, a tech will have to come out -- $299 for the first 30 minutes and $69 for each additional 15 minutes (not including parts or taxes). That's ridiculous! And last week I just put a new $89 cartridge into this sinking ship. I. AM. DIGUSTED. No more Xerox for me. 

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