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bovanwyk New Member
New Member

Error 116-331

Product Name: WorkCentre 6515
Operating System: macOS 10.15 Catalina

After just 19 months my WorkCentre 6515DN quit working.

It shows the error code 116-331 and not a single reset helped.

Customer service wanted to charge €300-€400 for help.

Serious?

All my other hardware works for years and years and Xerox wants more than the original price for

help after just 19 months?

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1 Reply
gabiene Valued Advisor
Valued Advisor

Re: Error 116-331

Hi,

This fault code can be solved by performing a procedure in DIagnostic Mode named STORAGE DEVICE INITIALIZE MODE just by the service engineers because it involve DIagnostic Password.

 

Gabi

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