Error 116-331

[Bobcat2620]

Mine just did the same thing. Device Fault 116-331. It's just now 2 years old. Does Xerox put a **bleep** I turn off the printer and turn it back on, a tech will have to come out -- $299 for the first 30 minutes and $69 for each additional 15 minutes (not including parts or taxes). That's ridiculous! And last week I just put a new $89 cartridge into this sinking ship. I. AM. DIGUSTED. No more Xerox for me. 

[ccaron]

Can you tell me how to do this?

[GabiE-Xerox]

Hi,

This fault code can be solved by performing a procedure in DIagnostic Mode named STORAGE DEVICE INITIALIZE MODE just by the service engineers because it involve DIagnostic Password.

Gabi

[bovanwyk]

After just 19 months my WorkCentre 6515DN quit working.

It shows the error code 116-331 and not a single reset helped.

Customer service wanted to charge €300-€400 for help.

Serious?

All my other hardware works for years and years and Xerox wants more than the original price for

help after just 19 months?