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stlblufan
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Error 117-357

Product Name: VersaLink C500 Printer
Operating System: Not Specified

Today I printed a few documents and when retrieving them noticed that there was a firmware update for the C500.  I logged into the admin console and initiated the update.  Fifteen minutes later, the printer no longer works.  I am greeted with en error code 117-357.  The only help I see on this code is to turn off the printer and wait 30 seconds.  I've done that about a dozen times now.  Each time, it reboots to a screen that reads "unknown unknown" and then to the error screen.  I am unable to access any menus on the device and it does not show up on my network--the only option I have is to turn it off.  This is clearly an issue with the update.  Is there any way to resurrect this thing or do I now have a paper weight?

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stlblufan
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Re: Error 117-357

Spoke to customer support today.  They said that I need a tech out to service this 18-month old machine that is still on its original ink cartridges.  So that's a minimum of $300, all because of a crappy firmware installation process.  Super disappointing.

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