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Community Manager
Community Manager

Re: Error 117-375: Storage Encryption Failure

Hello eeleepet, 

Unfortunately this error code requires and onsite techinican to fix. 

Community Manager

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New Member

Error 117-375: Storage Encryption Failure

Product Name: VersaLink B400 Printer
Operating System: Not Specified

Hi all,

Our charitable trust recently received a donated VLB400 printer in near-new condition. When we received it, I plugged it in and powered it on, and it was running great. However, it had the previous owner's details saved to it and these needed to be erased. I performed a factory reset, and upon restarting following the reset, the printer is presenting error code 117-375, a storage encryption failure. I am a bit frustrated because the only thing Support told me on the phone was to call a technician in from a city an hour away. We don't have a lot of money for these kinds of overheads so I'm really trying to avoid a callout, but restarting the machine/unplugging it and turning back on is doing nothing. I have no ability to access any other features or buttons while the error is present. Any advice would be appreciated.

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