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Community Manager
Community Manager

Re: Error 91, 720,00:124 and ink can not slide down

Hello joanamacagno, 

I searched our online knowledge base and found this article with step for fixing this error code. If you are still having issues after trying these steps, I suggest that you call into our support department for assistance @1-800-835-6100.

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Error 91, 720,00:124 and ink can not slide down

Product Name: ColorQube 8580
Operating System: Not Specified

The error 91, 720,00:124 has appeared when I switched on the Xerox ColorQube 8580 wax printer. 

I tried restarting the printer, but the error does not disappeared. I check ink levels and saw that Cyan ink appeared in the upper part of the ink bin slot and do not slide down when I close the door C. The other slot inks were correctly down.  I tried changing the ink for a new one, but it also stays on the up part.

Last time we use the printer, it worked properly. All inks are original ones. 

Do you have any suggestion? 

Thanks a lot. 

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