Re: Error 91, 720,00:124 and ink can not slide down
I searched our online knowledge base and found this article with step for fixing this error code. If you are still having issues after trying these steps, I suggest that you call into our support department for assistance @1-800-835-6100.
Thanks, TammyL-Xerox Community Manager
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The error 91, 720,00:124 has appeared when I switched on the Xerox ColorQube 8580 wax printer.
I tried restarting the printer, but the error does not disappeared. I check ink levels and saw that Cyan ink appeared in the upper part of the ink bin slot and do not slide down when I close the door C. The other slot inks were correctly down. I tried changing the ink for a new one, but it also stays on the up part.
Last time we use the printer, it worked properly. All inks are original ones.