Error Code 062-380

[GabiE-Xerox]

Hi,

If the machine is under warranty, please claim it, because it is a hardware problem, the scanner must be replaced.

Gabi

[TammyL-Xerox]

Hello sameel, 

I searched our online knowledge base and found this article for fault code 062-380. 

If you're still having issues after trying these steps please consider calling our support department for additional assistance.

[sameel]

Hello All,

I have a relatively unused Xerox C405. The machine was working fine except one day it have the Error Code 062-380. There is no more light in the scanner. 

Are there any recommendations/solution to this problem?

TIA,

Sameel