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New Member
New Member

Error Code 062-380

Product Name: VersaLink® B405 Multifunction Printer
Operating System: macOS 11 - Big Sur

Hello All,

 

I have a relatively unused Xerox C405. The machine was working fine except one day it have the Error Code 062-380. There is no more light in the scanner. 

 

Are there any recommendations/solution to this problem?

 

TIA,

Sameel

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2 Replies
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Administrator
Administrator

Re: Error Code 062-380

Hello sameel, 

I searched our online knowledge base and found this article for fault code 062-380

If you're still having issues after trying these steps please consider calling our support department for additional assistance.

Thanks,
TammyL-Xerox
Community Manager

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Valued Advisor
Valued Advisor

Re: Error Code 062-380

Hi,

If the machine is under warranty, please claim it, because it is a hardware problem, the scanner must be replaced.

 

Gabi

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