Re: Error Code 116-317 after a firmware update

TammyL-Xerox · ‎04-25-2022

Hello,

Sounds like you have tried everything already, so it would be a sfotware escalation: 1-800-821-2797.

Thanks,
TammyL-Xerox
Community Manager

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thebestzebra · ‎04-24-2022

Thanks for the reply! I have already looked at this forum before making this question, and this printer does not have removable ram/storage, so I can't use that.

Thanks!

TammyL-Xerox · ‎04-20-2022

Hello thebestzebra,

Please take a look at this post for error code 116-317.

Thanks,
TammyL-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!

thebestzebra · ‎04-17-2022

I have a Xerox Phaser 6510 that someone wanted me to fix. It started with having an error code 016-748, and I found this article: https://forum.support.xerox.com/t5/Printing/Error-016-748-on-multiple-Phaser-6510/td-p/224760. From this forum, someone said they updated the firmware and it fixed theirs. So I tried to update it too, and after I did, it rebooted and came up with BOOT MODE DOWNLOAD MODE. Then, it rebooted and said Please Reboot Printer 116-317

If anyone could help, that would be great.