cancel
Showing results for 
Search instead for 
Did you mean: 

Error Code 116-317 after a firmware update

Product Name: Phaser 6510
Operating System: Windows 10

I have a Xerox Phaser 6510 that someone wanted me to fix. It started with having an error code 016-748, and I found this article: https://forum.support.xerox.com/t5/Printing/Error-016-748-on-multiple-Phaser-6510/td-p/224760. From this forum, someone said they updated the firmware and it fixed theirs. So I tried to update it too, and after I did, it rebooted and came up with BOOT MODE DOWNLOAD MODE. Then, it rebooted and said Please Reboot Printer 116-317

 

If anyone could help, that would be great.

Tags (1)
0 Kudos
3 Replies
TammyL-Xerox
Community Manager
Community Manager

Re: Error Code 116-317 after a firmware update

Hello thebestzebra, 

Please take a look at this post for error code 116-317. 

Thanks,
TammyL-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!

Re: Error Code 116-317 after a firmware update

Thanks for the reply! I have already looked at this forum before making this question, and this printer does not have removable ram/storage, so I can't use that.

Thanks!

0 Kudos
TammyL-Xerox
Community Manager
Community Manager

Re: Error Code 116-317 after a firmware update

Hello, 

Sounds like you have tried everything already, so it would be a sfotware escalation: 1-800-821-2797. 

Thanks,
TammyL-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!
0 Kudos