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Blake437tech
New Member
New Member
‎04-02-2021 02:31 PM

Error Code 124-315

Product Name: WorkCentre 6515
Operating System: Windows 10 x64
I am getting an error message when I boot my WorkCentre 6515. It displays the word Unkown first on boot then comes up with error code 124-315. I have already reinstalled firmware using USB drive and PC cable, no effect.. I believe my customer may have inadvertently wiped the main drive clearing the serial number. Potential Serial Number Mismatch maybe?? Any ideas would be helpful.
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3 Replies
GabiE-Xerox
Xerox Employee
Xerox Employee
‎04-03-2021 05:40 AM

Re: Error Code 124-315

Hi,

Because it involve to enter into Diagnostic Mode, you need a tech to serialize the machine. 

 

Gabi 

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junmimie
New Member
New Member
‎05-31-2022 12:22 AM

Re: Error Code 124-315

I have the same error. Who do I call for help?

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TammyL-Xerox
Community Manager
Community Manager
‎05-31-2022 11:38 AM

Re: Error Code 124-315

Hello junminie, 

Please use this link to find a local dealer. 

Thanks,
TammyL-Xerox
Community Manager

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