Error Code 124-315

[Blake437tech]

I am getting an error message when I boot my WorkCentre 6515. It displays the word Unkown first on boot then comes up with error code 124-315. I have already reinstalled firmware using USB drive and PC cable, no effect.. I believe my customer may have inadvertently wiped the main drive clearing the serial number. Potential Serial Number Mismatch maybe?? Any ideas would be helpful.

[GabiE-Xerox]

Hi,

Because it involve to enter into Diagnostic Mode, you need a tech to serialize the machine. 

Gabi 

[junmimie]

I have the same error. Who do I call for help?

[TammyL-Xerox]

Hello junminie, 

Please use this link to find a local dealer. 

[junmimie]

Is there a self-help to serialize the machine?

[TammyL-Xerox]

Hello junminie, 

As stated in the previous post, it requires a service technician.