cancel
Showing results for 
Search instead for 
Did you mean: 
5 Replies
TammyL-Xerox
Community Manager
Community Manager

Re: Error Code 124-315

Hello junminie, 

As stated in the previous post, it requires a service technician. 

Thanks,
TammyL-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!
junmimie
New Member
New Member

Re: Error Code 124-315

Is there a self-help to serialize the machine?

0 Kudos
TammyL-Xerox
Community Manager
Community Manager

Re: Error Code 124-315

Hello junminie, 

Please use this link to find a local dealer. 

Thanks,
TammyL-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!
0 Kudos
junmimie
New Member
New Member

Re: Error Code 124-315

I have the same error. Who do I call for help?

0 Kudos
GabiE-Xerox
Xerox Employee
Xerox Employee

Re: Error Code 124-315

Hi,

Because it involve to enter into Diagnostic Mode, you need a tech to serialize the machine. 

 

Gabi 

Error Code 124-315

Product Name: WorkCentre 6515
Operating System: Windows 10 x64
I am getting an error message when I boot my WorkCentre 6515. It displays the word Unkown first on boot then comes up with error code 124-315. I have already reinstalled firmware using USB drive and PC cable, no effect.. I believe my customer may have inadvertently wiped the main drive clearing the serial number. Potential Serial Number Mismatch maybe?? Any ideas would be helpful.
0 Kudos