Hello people. I am a technician and I'm from Rio de Janeiro. I have two ColorQube 8570 printers with the same problem. When starting (PEST) it shows me the error 99.018. According to the service manual: 99.018 PEST - Main Tray Deskew Clutch Disconnect.
All of the tests made in accordance with the manual. I replaced the Electronic Module, but the error still remains. I did the diagnostic tests, the whole mechanism works, but the error remains.
Could anyone help me in this regard? Thank you so much!
Thank you for using the Xerox forum.
I would suggest that you review the linked Colorqube 8570 Support site for possible solutions.
Some problems require advanced troubleshooting by authorized Xerox Service Providers.
If the support site can't help resolve your issue you may consider contacting our specific product support experts.
As a technician there may be additional assistance available but you would need to contact your local support center to get that information. I am told that you can escalate this situation through the Training and Support Website (www.xrxlc.com.br) which is the proper channel to reach field engineering in Brazil.
If you do not have the access to do it, please, look for a certified ASP (Authorized Service Partner) on the following link.
When outside the USA you should contact the local support center in your area which you can find here: http://www.xerox.com/about-xerox/contact-us/enus.html