Error Host to Host USB communications failure

[digitalprintplus]

We have a machine that is giving that error

Not sure what it is

Can we get some help?

thanks

[gabiene]

Hi,

There are many things that can produce this kind of error: from a bad communication between UI and controller and ESS, a dead battery or memory or HDD in controller, or corrupted software.

Gabi

[digitalprintplus]

All these were checked

the baord was recently changed

So wondering what could be the cause behind this?

[Joe053204-hcl]

USB cable from the UI to the printer has faulted. You would have to take it apart and replace it.

[digitalprintplus]

Thanks, we'll look at changing this and then let you know how it goes,
thanks again