Error Message 010-334 - MFP needing to be reset frequently

[Lee@addo]

Hi All,

Our Xerox C405 MFP needs resetting after only a couple of minutes of being on & printing. We can restart it (so resetting it) and it will print for a few more minutes and then needs restarting again.

Everytime the message comes up and says 'Refer to online knowledgeBase or ocntact your system administrator'  010-334

Lots of views around the web (& a friend of my parents who is a photocopier engineer) say it could be the fuser, any ideas/help? I've hoovered it out to check no bits of paper are caught (hopefully) but still doing the same!

Thanks in advance and hope! :)

Lee

[gabiene]

Hi,

Yes, it is from the fuser module (10-334 abnormal temperature).

Gabi