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Valued Member
Valued Member

Re: Error code 003-318

Thanks very much

appreciate it

 

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Valued Member
Valued Member

Re: Error code 003-318

Ok we've changed the item but still having the same ewrro

so I'm guessing it's something else

 

then we had a paper jam and there is a loud griding sound from teh back of the printer after we remove the paper

when you close the front door you hear the loud noise

 

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Valued Advisor
Valued Advisor

Re: Error code 003-318

Hi,

For 03-318 error maybe it will be better to have a tech to reinstall the machine software and if this not solve the issue it could be the IIT (scanner) PWB defective.

And for the grinding noise it could be from the 2nd BTR.

 

Gabi

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Valued Member
Valued Member

Re: Error code 003-318

Thanks I have the software ware so we can try that this weekend thanks.

The tech pulled the unit out and use a screw driver to act as if the door was closed and still ad thr grinding sound, then of course system gave an error. So seems its a gear close to the back or something. Was unable to stsrt the machine with the back open so will get another tech in to take a look again. Thanks
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