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digitalprintplus Valued Member
Valued Member

Error: fault error power off machine

Product Name: Xerox Color C75 EFI Fiery Controller
Operating System: Windows 7 x64
We have had this error all morning. Still haven't been able to get the machine back up.
Can someone assist please. We even unplug the power from the wall no luck still. Any idea?
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5 Replies
gabiene Advisor
Advisor

Re: Error: fault error power off machine

Hi,

Give the error from "Fault History", pleae!

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digitalprintplus Valued Member
Valued Member

Re: Error: fault error power off machine

It's error 010-342

I literally can't get into the printer to get its fault history
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Analyst Nation Moderator Joe053204-xrx
Analyst Nation Moderator

Re: Error: fault error power off machine

That is just a decurler fault, (Decurler Cam Upper operation failure is detected.) it should not disable the printer UI.

Shut it down and unplug the finisher, then boot it back up with the finisher still unplugged, see if you can get farther to get the rest of the faults.

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Joe.
gabiene Advisor
Advisor

Re: Error: fault error power off machine

Hi,

It is from machine decurler, that on the right side of the fuser. Check the condition (clean the sensor) in decurler.

digitalprintplus Valued Member
Valued Member

Re: Error: fault error power off machine

Thanks guys. Will try the cleaning stuff etc.
What I did was (because I've realised we have gotten that error when we have installed new hardware etc)
I pulled out the drum tray closed it back restarted the machine and it came back on. But I will che K again thanks
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