I forgot my password and you're right.. XEROX customer support leaves alot to be desired. I finally got it sorted by resetting the printer and setting up a new password.
Have you tried the serial number of the printer as the password? The password is case sensitive. If that does not work service may be the only choice.
Thank you for using the Support Forum. Please take a look at the article Change the System Admin password from the online support for your printer. If this does not help please consider contacting your support centre for further assistance.
I set up my 6510 over a year ago and I guess I forgot and can't find the password I set for admin in the web admin screen. I searched but can't find directions on how to manually clear it so I can reset it.
Called Xerox help and it wasn't!
Thanks for your time,
Matt Caswell, SMSgt, USAF (retired)