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mattcaz
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FORGOT PHASER 6510 Internet Panel Password

Product Name: Phaser 6510
Operating System: macOS 12 - Monterey

I set up my 6510 over a year ago and I guess I forgot and can't find the password I set for admin in the web admin screen.  I searched but can't find directions on how to manually clear it so I can reset it.

Called Xerox help and it wasn't!

Thanks for your time,

Matt Caswell, SMSgt, USAF (retired)

 

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9 Replies
CherylO-Xerox
Valued Advisor
Valued Advisor

Re: FORGOT PHASER 6510 Internet Panel Password

Hi mattcaz, 

Thank you for using the Support Forum. Please take a look at the article Change the System Admin password from the online support for your printer.  If this does not help please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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SDK
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New Member

Re: FORGOT PHASER 6510 Internet Panel Password

I can’t remember password for admin, Also called Xerox but no help unless I paid almost 300.00 for a tech and more after every sec.. No,1111 don’t work no answer don’t work but almost 300.00 does.That’s crap I could buy a better one for that,extremely disappointed in Xerox..Soo Xerox will not be my next model!!!
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CherylO-Xerox
Valued Advisor
Valued Advisor

Re: FORGOT PHASER 6510 Internet Panel Password

Hi SDK, 

Have you tried the serial number of the printer as the password?  The password is case sensitive.  If that does not work service may be the only choice.  

Thanks,
CherylO-Xerox
Community Manager

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SDK
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New Member

Re: FORGOT PHASER 6510 Internet Panel Password

I don’t have the Alphabet on the phaser I just numbers and that don’t work.Why not advise to peer to peer connect with own IP.. Then 25.00 for 4 to 5 different people to tell me nothing and then almost 300.00 for tech,nope will never own another one ,gotta be a eaiser way to fix this..Disappointed in Xerox!!!
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mattcaz
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Re: FORGOT PHASER 6510 Internet Panel Password

I forgot my password and you're right.. XEROX customer support leaves alot to be desired. I finally got it sorted by resetting the printer and setting up a new password.

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SDK
New Member
New Member

Re: FORGOT PHASER 6510 Internet Panel Password

This printer will not even go to the admin or type test sheet nothing cannot get anything it sticks in pw +0 and nothing. I can’t move it to do anything!!Im not paying huge ant as for it already cost me in price of printer and it’s only 2 yrs old!!
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SDK
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New Member

Re: FORGOT PHASER 6510 Internet Panel Password

How did u reset ,Xerox never offered me that I can’t get it to hook to my home network for no reason!
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mattcaz
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New Member

Re: FORGOT PHASER 6510 Internet Panel Password

I followed these instructions and it worked.

https://www.support.xerox.com/en-us/article/en/9wiGCTgsry9KdnB2pe7sh8

 

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SDK
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New Member

Re: FORGOT PHASER 6510 Internet Panel Password

I appreciate that imfo,but I cannot get past asking for a password,then it says ready and does nothing..Frustrating pouring out of ears.It just beeps no matter any button.Xerox told me they need the Ip from printer and I can’t get it there..
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