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mkzr
New Member
New Member

Fault Code 098-346

Product Name: Xerox Wide Format IJP 2000
Operating System: Linux

hi,

Anybody knows Fault Code 098-346.

My Xerox don't recognize brand new ink. After ~1 min. my xerox displays an error 097-943 and 098-346 at once.

It's always magenta, even if i disconnect black or yellow cable.

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6 Replies
TammyL-Xerox
Community Manager
Community Manager

Re: Fault Code 098-346

Hello mkzr, 

Please take a look at this article for tank 3 (M) is out of ink and make sure that you are replacing all 3. If you are still having issues after trying these steps, I suggest that you call into our support department for assistance @ 1-800-821-2797.

Thanks,
TammyL-Xerox
Community Manager

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mkzr
New Member
New Member

Re: Fault Code 098-346

I've been doing this many times..

Can you tell me what this fault code mean?

098-346

 

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TammyL-Xerox
Community Manager
Community Manager

Re: Fault Code 098-346

Hello mkzr, 

I could not find any information on 098-346 only 097-943. 

Thanks,
TammyL-Xerox
Community Manager

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mkzr
New Member
New Member

Re: Fault Code 098-346

i think it's communication problem (internat network). I'm going to upgrade firmware. Where can i found information about upgrade my xerox (how to)? I download V1.00.38.00_simb1.pjl file but  what's next? Can you help me with it?

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TammyL-Xerox
Community Manager
Community Manager

Re: Fault Code 098-346

Hello mkzr,

I'm sorry I don't have any information on upgrading the firmware, I suggest that you call into our support department for assistance @ 1-800-821-2797.

Thanks,
TammyL-Xerox
Community Manager

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mkzr
New Member
New Member

Re: Fault Code 098-346

I talked with helpdesk many times. There is no service for this machine. They don't know anything about this machine. Is there anybody who knows HOW UPLOAD pjl file to the printer? CWIS doesn't have such a function.

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