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nelson00
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Fault Code 118-390

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Operating System: Not Specified

Hi, I have a Xerox WorkCentre 3615 and I'm seeing a Fault Code 118-390, "Option Unusable Error" (see pic below). I've tried to restarting the printer but I keeping getting this Fault Code message after powering Off and On the machine.

Is there solution to solve this error or should I call for a in-person service check-up? Fault Code 118-390Fault Code 118-390

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2 Replies
CathyO-Xerox
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Community Manager

Re: Fault Code 118-390

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Hello Nelson,

I am not finding anything on that error code, so I would recommend placing a service call: 1-800-821-2797

Thanks,
CathyO-Xerox
Community Manager

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JudySolo-Xerox
Community Manager
Community Manager

Re: Fault Code 118-390

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Hello, sounds like you have tried everything already, so it would be a hardware escalation, please contact our support department at 1-800-821-2797 or 1-800-835-6100.

Thanks,
JudySolo-Xerox
Community Manager

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Select Accept as Solution for posts that have helped to solve your issue(s)!