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homeboy Frequent Member
Frequent Member

Finisher NOT Half Folding 8.5x11 Properly

Product Name: Color 550 with Light Production Finisher
Operating System: Windows 7 x64

Finisher not half folding properly. About 1/8" longer on back. (Sample is 8.5x11 folded to 5.5x8.5.) Tried both tray 1 and bypass. Same problem. 

Never had this problem before. The only thing that's changed recently was I had a problem with a jammed stapler and a tech came out and fixed it. I'm pretty sure we have successfully done a fold job since them. (But I could be wrong.) Could the tech have screwed up the folding when he fixed the stapler? Can I fix this?

BTW, I don't have a service contact. 



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2 Replies
Technical Escalation User DavidX28897-xrx
Technical Escalation User

Re: Finisher NOT Half Folding 8.5x11 Properly

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Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: Finisher NOT Half Folding 8.5x11 Properly

It should be a simple adjustment, the tech may have caused a misalignment without realizing it, but it is just as likely that it just happened on its own.

Login as admin and go to Machine Status > Tools >  System Settings > Common Service Settings > Maintenance > (you will need to hit the down arrow here) Finisher Adjustment  > Adjust Fold Position



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