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Community Manager
Community Manager

Re: Firmware Upgrade Failed

Hello JayZee13, 

I see no one has responded to this post yet. So, at this point I would recommend contacting your local Xerox Support Department to speak with a Product Specialist for more assistance. Please call 1-800-835-6100.   

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Firmware Upgrade Failed

Product Name: Phaser 6510
Operating System: Windows 10 x64

I recently noticed that I needed to upgarde the firmware on my Phaser 6510DN printer.  It has never been upgraded so I attempted to do the "bridge" update first (65.59.11).  The only way to do that was with the Firmware Download Manager v5.3.6.19 which I downloaded from the Xerox support site everything acted as described in the instructions.  The FDM even reported "Upload completed" and I was able to click the "Finish" button.  Then, the printer shut off.  This seemed strange to me.  It was not in Sleep mode, so I had to unplug it from the outlet and, after waiting about 20 seconds, plugged it back in.  The printer display says "Please Wait..." and the blue/pink light is blinking.  I figured it would take some time, so I finished my workday and ignored the printer until this morning when I saw that it was still doing the same thing.  I cannot communicate with the printer, and nothing works.  It just sits there with the same message and the light blinking.  Help!!!

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